Frequently Asked Questions (FAQ)

Can I get a copy of Form 1098-T for prior years?

Yes.  All years which you qualified for a form will be accessible by you online through your myUCF portal.

Can I pay over the phone?

We do not accept any form of payment over the phone. You have the option to make a payment online through your myUCF portal, mail a check payment, or drop off a check payment to Student Account Services.

Can I set-up a tuition payment plan?

Yes. The payment plan is a 2-payment design in which the student pays $15 upfront to pay only 50% of the total tuition bill by the regular payment deadline, therefore avoiding the $100 late payment fee, and being dropped for non-payment. The student is then responsible for paying the remaining 50% by the Payment Plan deadline on the fee invoice.

Students will sign into their myUCF account and click on the “Payment Plan” link to sign up. The payment plan will be available the week following the Add/Drop Deadline on the Academic Calendar. Students who sign-up for the payment plan after the Payment Deadline will be assessed a Late Payment fee.

Can I use my financial aid to pay the past due balance on my student account?

In some cases you will be allowed to use your financial aid to pay the past due balance on your student account; however, if you are receiving federal financial aid in a different academic year than your past due balance, we are prohibited from using your aid to pay your balance. In this case, you may receive a refund even though there is a balance on your account. Please contact Collections by email at Collections@ucf.edu or by calling 407-823-2358 to review your account.

Does the Certificate of Participation cover all the tuition and fees?

The Certificate of Participation covers only the tuition portion of the hourly rate for either undergraduate or graduate courses. The student must pay the difference and all other incidental registration fees associated with the courses or the term. See the current fee schedule at https://studentaccounts.ucf.edu/tf-tuitionratescurrent/ or contact Student Account Services at (407) 823‐ 2433 to determine the amount owed.

How can I get a Statement of Charges?

You can retrieve your statement of charges from your myUCF portal. Select Student Self Service > Student Accounts >Student Center> Statement of Charges. You may also request for the form in‐person at the Student Account Services office in Millican Hall, room 109, or make a telephonic request for one to be mailed to you at (407) 823‐2433.

How can I pay online and avoid the two percent convenience fee?

Only payments made using the credit card option are assessed a two percent fee. You may pay using the e-check option, which does not have a convenience fee. Your bank routing and account number are required for this form of payment.

How do I adjust my Florida Prepaid billing hours or cancel billing of my Florida Prepaid College Plan?

Students can manage their Florida Prepaid billing hours by logging into myUCF and selecting the “Florida Prepaid Management” link, found on the Student Center under “Finances”. Please note that you must log in and reduce or opt-out (select “0” credits) each term you wish UCF to bill a different number of hours than the amount of hours in which you are enrolled.

How do I get my fee invoice?

You can retrieve your fee invoice from your myUCF portal. Select Student Self Service > Student Accounts > Fee Invoice. You may also request for the official fee invoice in‐person at the Student Account Services office in Millican Hall, room 109, or make a telephonic request for one to be mailed to you at (407) 823‐2433.

How do I make an online payment?

Payments may be made online through your myUCF portal. Once you login, click on the following: Student Self Service > Student Accounts > View Your Account (or Fee Invoice) > Due Charges/EPay. Select either the “Credit Card” or “Electronic Check” payment option. Input your credit card or checking account information, and submit the payment.

How do I request a Perkins Loan forbearance, deferment, or loan cancellation on my existing Perkins Loan?

University Accounting Service can assist with account details, options and appropriate forms. You can go to www.uasconnect.com for forms, or contact University Accounting Service at (844) 870-8701 .

How do I set up direct deposit?

To enroll, login to your myUCF portal and click Student Self‐Service. Go to the Student Accounts link, then click Direct Deposit and follow the instructions. Detailed information regarding Direct Deposit is available online at: https://studentaccounts.ucf.edu/direct-deposit/.

 

 

How do I set up Florida Prepaid to pay my tuition?

You are not required to present or submit your Florida Prepaid card to Student Account Services. We will retrieve this information from the Florida Prepaid website directly and bill for the number of enrolled hours. However, you will need to check your fee invoice prior to the payment deadline date to confirm whether or not Florida Prepaid was applied to your account. There should be an “Estimated FL Pre‐Paid” amount shown on the fee invoice. This is the estimated amount billed to your Florida Prepaid plan. If Florida Prepaid is not reflected on your account, please contact Student Account Services at (407) 823‐2433, or email to tpbilling@ucf.edu for assistance.

How do I setup a payment arrangement for my past due student account?

If you are unable to pay the balance in full, it is important that you email Collections at Collections@ucf.edu or call 407-823-2358 to setup a monthly payment arrangement as soon as possible. If your account has already been referred to a third-party collection agency, please contact the collection agency to make payment arrangements.

How do I update my permanent and mailing addresses?

Remember to keep your contact information current in the UCF portal as follows:

  1. Log into the myUCF portal.
  2. Under Student Self Service, select Personal Information.
  3. In the Personal Information box, select Home and Mailing Addresses.
  4. Select the Edit box and update your permanent and mailing address information.

How do I view, print and download my 1098-T Tuition Statement?

  1. Log into the MyUCF Portal
  2. Click on Student Self Service.
  3. Scroll to the Finances Section.
  4. Click on 1098-T Tax Management.
  5. Click on the View Print Form Icon. This brings you to the ECSI website.
  6. Click on My Tax Information.
  7. Select the year to view.

How much do I owe for tuition?

You may obtain your balance from your myUCF portal by selecting Student Self Service > Student Accounts > Fee Invoice. Select the term. The Total Fee Assessment is the total balance due. Anticipated financial aid, Bright Futures awards, or Florida Prepaid College Plan amounts may be deducted from the total balance. Always verify financial aid information after the Add Deadline date on the Academic Calendar and prior to the payment deadline date.

How much of my tuition will be covered by Florida Prepaid?

Your Florida Prepaid plan is billed based on the plan type, number of credit hours you are taking and the number of hours available in your plan. You can view the estimated payment amount on your fee invoice through your myUCF portal. It will be the “Estimated FL Pre‐Paid” amount.

I am a UCF or state employee. When do I register for classes?

State of Florida and UCF employee enrollment into courses for which the state or UCF employee will seek a tuition waiver will occur on a space‐available only basis on the last day of registration each term at the time specified on the academic calendar online. Employees who register or waitlist courses prior to the prescribed date and time will invalidate the use of the waiver. Advisor/Department registration prior to the employee registration timeframe will also invalidate the use of the waiver.

I am unable to pay my past due balance in full. If I begin making monthly payments, will my account be referred to a third-party collection agency?

As long as you are making a payment at least once every 30 days and paying the minimum amount as determined by your payment arrangement with Collections, your account will not be referred to a third-party collection agency. Establish a payment arrangement by contacting Collections by email at Collections@ucf.edu or by calling 407-823-2358.

I completed courses or a training program through UCF Continuing Education. Why do I not have a 1098-T?

The courses and training offered by UCF Continuing Education are for non-credit programs. As a result, per current Treasury Regulations, we do not include information pertaining to those courses on IRS Form 1098-T. For detailed information consult IRS Publication 970, Tax Benefits for Higher Education.

I did not receive the refund shown on my account. What should I do?

Please allow 10 to 14 business days to receive the refund before contacting the university if you are not enrolled in direct deposit. After this timeframe, you will need to submit a completed Stop Payment Request form to Student Account Services. It may take up to seven business days before a replacement check is issued or a direct deposit is processed. The form is available at https://studentaccounts.ucf.edu/stop-payment/.

If you are enrolled in direct deposit, we will automatically notify you if your bank rejects the refund. Financial Institutions typically reject refunds for closed account or invalid account number. Please feel free to contact Student Account Services after checking your Knights email for instructions.

I dropped my courses before the drop deadline date. When will I receive a refund for the payment I made?

A refund will be issued shortly after the late registration period. Please refer to the academic calendar to obtain the late registration date for the term.

I have a Certificate of Participation. Where can I fax the form?

Submit COP form by fax or as scanned attachment in an email (preferred method) to saswaivers@ucf.edu. You may also mail the form to the following address:

University of Central Florida
Student Account Services
Attn: Waivers Processing
P.O. Box 160115
Orlando, FL 32816‐0115

I have a financial hold that is preventing me from obtaining my transcripts. Can the hold be temporarily removed?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Collections by email at Collections@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow for a transcript release.

I have a financial hold that is preventing me from obtaining my transcripts. If I make a payment arrangement, will my hold be lifted so I can obtain transcripts?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Collections by email at Collections@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow for a transcript release.

I have a financial hold that is preventing me from registering for classes. Can the hold be temporarily removed?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Collections by email at Collections@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow registration.

I have a financial hold that is preventing me from registering for classes. If I make a payment arrangement, will my hold be lifted so I can register for classes?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Collections by email at Collections@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow registration.

I have a past due balance on my student account. Can I pay online?

Payments may be made online through your myUCF portal if your account has not been assigned to a thirty-party collection agency. Email Collections at Collections@ucf.edu or call 407-823-2358 to obtain account collection status. You may also refer to the collection hold on your student account for collection agency assignment and contact information.

I have a past due balance on my student account. Who do I contact?

Collections can assist you with information regarding your account status. Email Collections at Collections@ucf.edu or call 407-823-2358.

I have a third‐party sponsor paying for my tuition. What is the process?

Please email, fax, or mail third‐party documents to Student Account Services prior to the drop deadline date. This includes vouchers, letter of credits, authorizations, tuition assistance (TA) forms, and other similar documents. Once received, a deferment will be posted on your account to extend your payment deadline date up to 60 days. This will allow time for your sponsor to remit payment. Please check your fee invoice prior to the payment deadline date to confirm the deferment of your tuition and fees. For additional information, please visit https://studentaccounts.ucf.edu/third-party-sponsorships/.

I have an existing Perkins Loan. Where do I go to make payments on my loan?

UCF contracts with University Accounting Service as our billing servicer for Perkins Loans. You can access your Perkins Loan information online at www.uasconnect.com, or speak to a University Accounting Service representative at (844) 870-8701 . University Accounting Service payment mailing address follows:

University Accounting Services
PO Box 5865
Coral Stream, IL 60197-5865

I have contacted University Accounting Service about my Perkins Loan, but I have additional questions they are not able to answer. Is there anyone else I can contact?

You may contact Collections by email at Collections@ucf.edu or by calling us at 407-823-2358.

I have questions about my existing Perkins Loan. Who do I contact?

UCF contracts with University Accounting Service as our billing servicer for Perkins Loans. You can access your Perkins Loan information online at www.uasconnect.com, or speak to a University Accounting Service representative at (844) 870-8701 .

I paid my balance in full at the collection agency. Why do I still have a hold on my account?

Payments made at the collection agency are reported to the university once a month. Once the payment is reported, your hold will be updated. If you need your hold lifted immediately, please contact the collection agency and request they email us with a payment confirmation. If payment was made with a check, it could take up to 15 days for the hold to be removed.

I submitted my reinstatement documents. When will I get re‐registered into my courses?

It may take up to 48 hours upon receipt of your form for your classes to be reinstated.

I want to mail my tuition payment. What is the mailing address?

Please mail your personal check, money order, or cashier’s check to Student Account Services using the following addresses:

University of Central Florida
Payment Processing
P.O. Box 160115
Orlando, FL 32816-0115

Overnight Mailing Address:
UCF Student Account Services
Attn: Payment Processing
4365 Andromeda Loop N.
Millican Hall, Room 109
Orlando, FL 32816-0115

* Please remember to include your name and PID on the check for identification and prompt processing purposes.

I was dropped for nonpayment, how do I re‐register for my classes?

All outstanding fees must be paid before a request can be processed. Contact Student Account Services to obtain the amount due for reinstatement. If you are anticipating financial aid funds to pay your tuition, please request a Verification of Aid form from the Office of Financial Assistance to be sent to Student Account Services on your behalf. Once that amount is paid or a Verification of Aid form is received, you would submit a completed re‐registration form to Student Account Services. Our contact number is (407) 823‐2433.

If I pay by e-check today, when will the funds be withdrawn from my bank account?

Funds must be immediately available. It may take up to two business days for funds to be withdrawn from your bank account.

My address has changed and is now different than the one listed on my Form 1098-T. Will this affect me?

No. The address shown on Form 1098-T will not affect you for Internal Revenue Service income tax filing purposes.

My Florida Prepaid College Plan should cover all fees. Why do I have a balance on my account?

Regardless of your plan type, there are fees Florida Prepaid will not cover. Transportation access, technology, distance learning fees, material and supplies, equipment, and ID service and access fees are some of the non‐covered charges. Another source of payment, aside from Florida Prepaid, will be needed. Additional information regarding which fees Florida Prepaid covers is available online at https://studentaccounts.ucf.edu/wp-content/uploads/sites/6/Florida_Prepaid_Chart.pdf.

On the payment deadline date, what is the latest time I can submit a payment?

Payment will be considered on time until 11:59 p.m. EST on the payment deadline date.

The Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) on my Form 1098-T is missing or incorrect. What should I do?

Reporting to the Internal Revenue Service depends primarily on your SSN/ITIN. It is very important for you to have the correct information on file with the university.

Follow these steps to have a corrected Form 1098-T generated:

  1. Download and complete the Request for Student’s or Borrower’s Taxpayer Identification Number and Certification (W-9S) Form.
  2. Submit the completed form to UCF Registrar’s Office for processing.
  3. Contact Student Account Services once updated for a revised Form 1098-T.

What courses are not covered by the Employee Tuition Waiver Program?

The university has the authority to designate which courses are classified as eligible for the tuition fee waiver. The tuition waiver cannot be used for courses with increased costs. Ineligible courses include, but may not be limited to, continuing education; independent study; practicums; supervised research; supervised teaching labs; thesis or dissertation hours; internships; co‐ops; College of Medicine courses; or individualized instruction such as in music, art, or dance. A third‐attempt repeated course fee is not eligible for the waiver.

What happens if my account is referred to a third-party collection agency?

If your account is referred to a third-party collection agency, you may be assessed collection fees and your account may be reported to a credit bureau. Once assigned, you will be directed to send all communications and payments to the collection agency. If you are unsure if your debt has been referred to a third-party collection agency; or if you need the contact information for the agency, please email Collections at Collections@ucf.edu or call 407-823-2358 for more information.

What is a Form 1098-T?

The University of Central Florida (UCF) is required to file a Form 1098-T Tuition Statement with the Internal Revenue Service for UCF students who made payments for qualified tuition and related expense during the calendar year. The Form 1098-T is used to compute eligibility for education related tax credits.

BOX 1 will include total payments made during the calendar year for Qualified Tuition & Related Expense. Payment made for tuition will include most tuition related charges on the student account except for the following:

  • Transportation Access Fees
  • Health Fees

Non-Qualified Expenses not included in Box 1 are: Housing/Residence Hall, Meal Plan, Books (Short Term Advances & Textbook Purchase Program), Parking, Health and other miscellaneous payments.

What is the minimum amount I can pay monthly if I make a payment arrangement?

We recommend that you pay the balance in four to five monthly payments. If you are not able to do this, please contact Collections by email at Collections@ucf.edu or by calling 407-823-2358 to discuss other payment options.

When is tuition due?

The payment deadline date is published on the academic calendar online.  It also appears on your fee invoice, which may be found on your myUCF portal (Student Self Service > Student Accounts > Fee Invoice). If you received an authorized deferral, your due date on the fee invoice may be adjusted. Courtesy email reminders are sent periodically to your Knights Email account prior to the payment deadline date.

When will I get my financial aid refund?

The Office of Student Financial Assistance begins the disbursement process shortly after the drop deadline date. Once your financial aid is disbursed, you will receive an email notification. Disbursed financial aid will be applied to your tuition fees, short term loan, bookstore charges, or any other charges for the term. Any excess funds will normally be refunded to you via direct deposit (if enrolled) or in the form of a check by mail within 10 to 14 business days.

When will my Form 1098-T be available?

Students may access the Form 1098-T via the myUCF Portal any time after January 25th (estimated date). Otherwise, a paper copy will be sent via the U.S. Postal Service no later than January 31st to the mailing address.

Where do I obtain the UCF Employee Tuition Waiver Program form?

The employee tuition waiver form is available online at: https://studentaccounts.ucf.edu/waivers. Please submit completed forms to Student Account Services prior to the term’s payment deadline date.

Which department handles Florida Prepaid?

Florida Prepaid is managed and processed by Student Account Services. The department’s contact number is (407) 823‐2433. The email address is: tpbilling@ucf.edu.

Whom do I contact if I have questions about consolidating my federal student loans?

Contact the Loan Consolidation Information Call Center at 800-557-7392.  Additional information is also available here.

Why did I get dropped from my classes?

If your tuition was not paid or deferred by the payment deadline date, your current and pre‐ registered future term classes were dropped for nonpayment. This date is published on the academic calendar.  As a result of the drop, a $100 drop for nonpayment (DNP) fee will be assessed to your account.

Why did I not receive a Form 1098-T?

There are several possibilities:

  • You did not enroll in courses at UCF during the January 1st through December 31st calendar year.
  • You did not have any payments to report for Qualified Tuition and Related Expense.
  • Your paper copy of the Form 1098-T was mailed to the mailing address on record and returned by the Postal Service.

Frequently Asked Questions