I did not receive the refund shown on my account. What should I do?

Please allow 10 to 14 business days to receive the refund before contacting the university if you are not enrolled in direct deposit. After this timeframe, you will need to submit a completed Stop Payment Request form to Student Account Services. It may take up to seven business days before a replacement check is issued or a direct deposit is processed. The form is available at https://studentaccounts.ucf.edu/stop-payment/.

If you are enrolled in direct deposit, we will automatically notify you if your bank rejects the refund. Financial Institutions typically reject refunds for closed account or invalid account number. Please feel free to contact Student Account Services after checking your Knights email for instructions.