Frequently Asked Questions

Frequently Asked Questions

Refunds FAQs

 

How do I set up direct deposit?

To enroll, login to your myUCF portal and click Student Self‐Service. Go to the Student Accounts link, then click Direct Deposit and follow the instructions. Detailed information regarding Direct Deposit is available online at: https://studentaccounts.ucf.edu/direct-deposit/.

I dropped my courses before the drop deadline date. When will I receive a refund for the payment I made?

A refund will be issued shortly after the late registration period. Please refer to the academic calendar at http://www.registrar.sdes.ucf.edu/calendar/academic/ to obtain the late registration date for the term.

When will I get my financial aid refund?

The Office of Student Financial Assistance begins the disbursement process shortly after the drop deadline date. Once your financial aid is disbursed, you will receive an email notification. Disbursed financial aid will be applied to your tuition fees, short term loan, bookstore charges, or any other charges for the term. Any excess funds will normally be refunded to you via direct deposit (if enrolled) or in the form of a check by mail within 10 to 14 business days.

I did not receive the refund shown on my account. What should I do?

Please allow 10 to 14 business days to receive the refund before contacting the university if you are not enrolled in direct deposit. After this timeframe, you will need to submit a completed Stop Payment Request form to Student Account Services. It may take up to seven business days before a replacement check is issued or a direct deposit is processed. The form is available at https://studentaccounts.ucf.edu/stop-payment/.

If you are enrolled in direct deposit, we will automatically notify you if your bank rejects the refund. Financial Institutions typically reject refunds for closed account or invalid account number. Please feel free to contact Student Account Services after checking your Knights email for instructions.