Frequently Asked Questions

Frequently Asked Questions

Collections FAQs

 

PAST DUE BALANCE

I have a past due balance on my student account. Who do I contact?

Loans and Collections can assist you with information regarding your account status. Email Loans and Collections at billing@ucf.edu or call 407-823-2358.

I have a past due balance on my student account. Can I pay online?

Payments may be made online through your myUCF portal if your account has not been assigned to a thirty-party collection agency. Email Loans and Collections at billing@ucf.edu or call 407-823-2358 to obtain account collection status. You may also refer to the collection hold on your student account for collection agency assignment and contact information.

How do I setup a payment arrangement for my past due student account?

If you are unable to pay the balance in full, it is important that you email Loans and Collections at billing@ucf.edu or call 407-823-2358 to setup a monthly payment arrangement as soon as possible. If your account has already been referred to a third-party collection agency, please contact the collection agency to make payment arrangements.

I am unable to pay my past due balance in full. If I begin making monthly payments, will my account be referred to a third-party collection agency?

As long as you are making a payment at least once every 30 days and paying the minimum amount as determined by your payment arrangement with Loans and Collections, your account will not be referred to a third-party collection agency. Establish a payment arrangement by contacting Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358.

What is the minimum amount I can pay monthly if I make a payment arrangement?

We recommend that you pay the balance in four to five monthly payments. If you are not able to do this, please contact Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358 to discuss other payment options.

What happens if my account is referred to a third-party collection agency?

If your account is referred to a third-party collection agency, you may be assessed collection fees and your account may be reported to a credit bureau. Once assigned, you will be directed to send all communications and payments to the collection agency. If you are unsure if your debt has been referred to a third-party collection agency; or if you need the contact information for the agency, please email Loans and Collections at billing@ucf.edu or call 407-823-2358 for more information.

I paid my balance in full at the collection agency. Why do I still have a hold on my account?

Payments made at the collection agency are reported to the university once a month. Once the payment is reported, your hold will be updated. If you need your hold lifted immediately, please contact the collection agency and request they email us with a payment confirmation. If payment was made with a check, it could take up to 15 days for the hold to be removed.

 

 FINANCIAL HOLDS

I have a financial hold that is preventing me from registering for classes. Can the hold be temporarily removed?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow registration.

I have a financial hold that is preventing me from registering for classes. If I make a payment arrangement, will my hold be lifted so I can register for classes?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow registration.

I have a financial hold that is preventing me from obtaining my transcripts. Can the hold be temporarily removed?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow for a transcript release.

I have a financial hold that is preventing me from obtaining my transcripts. If I make a payment arrangement, will my hold be lifted so I can obtain transcripts?

The financial hold will remain on your account until the past due balance is paid in full. You may contact Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358 to discuss your account status and determine if there are options available to you that may allow for a transcript release.

Can I use my financial aid to pay the past due balance on my student account?

In some cases you will be allowed to use your financial aid to pay the past due balance on your student account; however, if you are receiving federal financial aid in a different academic year than your past due balance, we are prohibited from using your aid to pay your balance. In this case, you may receive a refund even though there is a balance on your account. Please contact Loans and Collections by email at billing@ucf.edu or by calling 407-823-2358 to review your account.

 

PERKINS LOANS

I have questions about my existing Perkins Loan. Who do I contact?

UCF contracts with Conduent Education Services as our billing servicer for Perkins Loans. You can access your Perkins Loan information online at http://www.conduenteducation.com/, or speak to a Conduent representative at 800-826-4470.

I have an existing Perkins Loan. Where do I go to make payments on my loan?

UCF contracts with Conduent Education Services as our billing servicer for Perkins loans. You can access your Perkins Loan information online at http://www.conduenteducation.com/, or speak to a Conduent representative at 800-826-4470. Conduent payment mailing address follows:

Conduent Education Services
P.O. Box 7061
Utica, NY 13504-7061.

How do I request a Perkins Loan forbearance, deferment, or loan cancellation on my existing Perkins Loan?

Conduent Education Services can assist with account details, options, and appropriate forms. You can go to http://www.conduenteducation.com/ for forms, or contact Conduent at 800-826-4470.

Whom do I contact if I have questions about consolidating my federal student loans?

Contact the Loan Consolidation Information Call Center at 800-557-7392. Additional information is also available at www.studentaid.ed.gov.

I have contacted Conduent Education Services about my Perkins Loan, but I have additional questions they are not able to answer. Is there anyone else I can contact?

You may contact Loans and Collections by email at billing@ucf.edu or by calling us at 407-823-2358.